Privacy Statement
Gaisford Greene respects the privacy of individuals who visit its website or engage its services. This Privacy Statement explains how personal information is collected, used and protected when you interact with Gaisford Greene.
This statement applies to information collected through the website and through communications with clients in connection with the provision of travel planning and concierge services.
1. INFORMATION WE COLLECT
Gaisford Greene may collect personal information that you voluntarily provide when you contact us or engage our services.
This information may include:
Name
Email address
Telephone number
Details provided in enquiries or communications
Travel preferences or itinerary requirements
Where required to arrange travel services, additional information may be collected, including:
Passenger names
Dates of birth
Passport details
Dietary requirements or other travel preferences.
Gaisford Greene may also collect limited technical information automatically when you visit the website, such as your IP address, browser type and website usage information.
2. HOW INFORMATION IS COLLECTED
Personal information may be collected through the following means:
website enquiry forms
email correspondence
telephone conversations
messaging services such as WhatsApp
discussions relating to travel planning and arrangements.
Technical information may be collected automatically through website analytics tools.
3. USE OF PERSONAL INFORMATION
Gaisford Greene uses personal information for the purposes of:
responding to enquiries
providing travel planning and concierge services
preparing itineraries and travel arrangements
coordinating services with third-party suppliers
communicating with clients regarding arrangements
improving the functionality and performance of the website.
Where you have opted to receive marketing communications, your contact details may also be used to provide updates or information about services offered by Gaisford Greene.
4. DISCLOSURE OF INFORMATION
In order to arrange travel and related services, it may be necessary to share relevant personal information with third-party suppliers.
These may include:
accommodation providers
transport providers
experience or activity providers
restaurants or guides.
Only the information necessary to facilitate the relevant arrangements will be shared.
5. DATA STORAGE AND SECURITY
Gaisford Greene takes reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Personal information may be stored within secure email systems, digital devices or cloud-based services used for business operations.
6. DATA RETENTION
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including the provision of services, administrative purposes or compliance with legal obligations.
7. YOUR RIGHTS
Under applicable data protection laws, individuals may have certain rights regarding their personal information. These may include the right to:
request access to personal data held about them
request correction of inaccurate information
request deletion of personal data where appropriate
object to certain uses of personal data.
Requests relating to personal data may be made by contacting Gaisford Greene using the details below.
8. COOKIES AND WEBSITE ANALYTICS
The website may use cookies and analytics tools, including services such as Google Analytics, to understand how visitors use the website and to improve website performance.
Cookies are small data files stored on a user’s device that enable websites to function effectively and collect usage information.
Further details are provided in the Cookie Policy.
9. CHANGES TO THIS PRIVACY STATEMENT
Gaisford Greene may update this Privacy Statement from time to time to reflect changes in legal requirements or business practices.
Any updates will be published on this page.
10. CONTACT
For any questions regarding this Privacy Statement or the handling of personal information, please contact:
privacy@gaisfordgreene.com